To place an order, choose one of the following methods:
Online: Enter your order directly on the World Wide Web. We provide a “shopping cart” to allow you to select products as you browse our website. When checking out, we provide a secure SSL session to protect your privacy, including credit card information.
Telephone: Call toll-free in the United States at 1-803-788-2852 during EST Monday through Friday. For calls outside the U.S., you can send us an email.
Mail-In Orders: Mail your completed order receipt after entering your order using our online shopping system along with a check or money order to:
Spud, Inc.
10 Quality Court
Columbia, SC 29229
For detailed product information, please check our website first. If you cannot find what you’re looking for, send us an email at service@spud-inc-straps.com. We do not sell our customer list, so rest assured that your privacy is protected at Spud, Inc.
Purchase Orders:
We reserve the right to offer discounts to POs based on order size. This process will be solely up to the staff member processing the order.
Payment Options:
We accept the following credit cards: Visa, MasterCard, American Express, and Discover. We also accept PayPal on our website and can invoice for a phone or email order via PayPal. We do accept money orders, but the money order must be in U.S. funds. Please make sure your name is on the money order. We will ship the products as soon as we receive the money order.
If you would like to pay with a check, it must be in U.S. funds drawn on a U.S. bank. A $25 fee will be charged for returned checks. No “starter” checks will be accepted. Your name must be pre-printed on the check. Your physical address and telephone number must also be pre-printed or handwritten onto the check. No PO Box addresses are accepted for check orders.
Shipping Options:
We pride ourselves on being able to process most orders within 24 hours of being received.
Please allow 5 to 10 days for delivery. We do take into consideration special shipping concerns if you let us know ahead of time. Spud, Inc. equipment will ship once it is manufactured. Detailed shipping information will be sent to the customer if an email is provided.
The United States Post Office will be the preferred shipping method for all orders. If you prefer UPS or FedEx, please call to place an order over the phone and specify that you would like to choose one of these carriers as your shipping method. Please note that changing to either UPS or FedEx can delay your order delivery time.
Other shipping methods are available, such as UPS Next-Day, Two/Three-Day delivery, and UPS Global/International delivery. You pay shipping costs for these methods, which are based on weight and destination. Simply enter your order online, and you will be presented with all shipping options so you can choose between price and speed of delivery.
None of the regular shipping carriers deliver on weekends or holidays. Do not include these days when estimating your expected delivery date. Once your order is shipped, you will receive an email (if provided) with the tracking information. If you do not receive this information in a timely manner, you may call (803) 788-2852 to check on the status of your package or email service@spud-inc-straps.com.
Sales Tax:
Currently, only South Carolina residents are subject to sales tax collected by Spud, Inc.
Damages and Shortages:
Merchandise damaged during shipping or shortages (missing items) must be reported to Spud, Inc. within 24 hours of receipt. We will contact the shipping company for a visual inspection of the merchandise and box. We will then replace any confirmed damaged or missing merchandise.
Inspect all merchandise at the time of delivery before signing off with the driver.
Damage occurring during shipment must be noted with the delivery driver to file a claim for damages. Failure to do so may result in a claim being rejected.
Returns:
All returns are welcomed by Spud, Inc. within 10 days of the order’s ship date. Please contact us by phone (803) 788-2852 or by email service@spud-inc-straps.com prior to returning your product so that we can give you correct instructions. Items for return must be unused, free of chalk, and odor. Spud, Inc. equipment (such as sleds, handles, bars, etc.) is non-refundable.
With the exception of shipping errors, refunds or credits are not issued for shipping charges.
Send all returns to the following address:
Spud, Inc.
10 Quality Court
Columbia, SC 29229.
Exchanges:
Items to be exchanged should be unused and returned to Spud, Inc. with the desired exchange details and a shipping address within 10 days of the original ship date. Spud, Inc. deadlift and bench belts may be sent back for exchange once at no extra shipping cost. Additional exchanges will be charged a re-shipping fee. There are no exchanges on equipment.
We kindly recommend using USPS as your preferred shipping carrier when exchanging Spud, Inc. products. We suggest using their Priority Mail padded flat-rate envelopes, which include shorter shipping timeframes and are a relatively cheap option for around $7.
Back Orders:
We regularly stock every item we carry. Although every attempt is made to maintain inventory, occasionally, we may run out of certain products. If we are out of stock on a product that is ordered, we will contact the customer and give them the following options:
- A) Ship out the remaining products in the order immediately and the back-ordered product when it becomes available.
- B) Hold the order until the back-ordered product is available.
- C) Refund the money for the back-ordered product.
Spud, Inc. equipment is made on order and can be back-ordered up to 4 weeks before shipping. Customers will be notified at the time of their order about the approximate wait time to receive their product.
Refund Policy:
Refunds within 30 days on unopened supplements or supplements that are damaged in some way. We will refund money on the Spud, Inc. strap line with the return of the product.
Sales:
Spud, Inc. reserves the right to cancel any sale at any time without notice. We also reserve the right to cancel and refund any order at any time. We will provide no substitutions for free or promotional items on sale.
Items purchased on sale that are returned for a refund will be refunded the sale price only.
Our Privacy Statement:
We are highly sensitive to the privacy interests of consumers and believe that protecting those interests is one of our most significant responsibilities.
- Acquisition of Information: We do not acquire any more information about consumers than is required by law or necessary to provide a high level of service efficiently and securely.
- Our Employees and Privacy: We train all employees on the importance of privacy and limit access to consumer information only to those who require it to perform their jobs.
- Security Measures: We enforce rigorous procedural and technological controls to safeguard privacy-sensitive information.
- Disclosure to Third Parties: We only provide consumer information to third parties if required by law, if we have express permission from the consumer, or if it is necessary to process transactions and provide services.
- Privacy and Business Partners: We limit the consumer information shared with business partners and ensure they follow privacy guidelines.
Questions:
If you have questions about this privacy policy, please contact us via email. Thank you.